Privacy Policy for Huawei Technical Support Website

Dear users,

Huawei Technologies Co. Ltd and its affiliates (collectively, "Huawei", "we", "us", and "our") understand how important your privacy is to you and are fully committed to protecting it. Please read the following to learn more about our Privacy Policy ("this Policy"). This Policy applies to Huawei websites, products, services that display or provide links to this Policy.

This Policy describes how Huawei processes your personal data, but may not address all possible data processing scenarios. Huawei may inform you of product- or service-specific data collection through supplementary policies or notices provided before the collection.

This Policy describes:

1. How We Use Your Personal Data

2. Cookies & Similar Technologies

3. How We Disclose Personal Data

4. How to Access & Control Your Personal Data

5. How We Protect Your Personal Data

6. Third-Party Providers and Their Services

7. International Transfers of Your Personal Data

8. Updates to This Policy

9. How to Contact Us


1. How We Use Your Personal Data

Personal data means any information which alone or jointly with other information can be used to identify a natural person. Such data includes your user ID, email address, phone number, company, industry, job title, IP address and education level is collected when you use Huawei Technical Support Website ("our website"). We will collect and use your personal data only for the purposes specified in this Policy. The following describes the personal data that we may collect and how we use such data,

1.1 Personal Data We Collect

We may collect your personal data such as your user ID, email address, phone number, company, industry, job title, and education level and IP address. The following describes the personal data that we may collect.

A. Personal data provided to us directly:When you provide feedback on documents on our website, you need to provide your user name, email address, and phone number so that our system engineers can contact you to process your feedback.When you apply for software released on our website, you need to provide your account, name, landline phone number, mobile phone number, and company to verify your identity and contact you when needed.When you apply to upgrade your account on our website, you need to provide your company name, a Huawei engineer's email address, industry, job title, education level, and remarks to verify your identity.When you filter lists by user accounts on our website, you may need to provide the user accounts.When you need to communicate with other users on our website, you need to provide the users' IDs, and we may obtain the messages you send.

B. Third-party data: As permitted by law, we may also obtain data from public and commercial sources and third-party social network services. For example, we may obtain the time when you use a social network (Facebook, Twitter, QQ, or WeChat) account to log in to our website.

C. User behavior logs: When you browse or download from our websites, we may record your behaviors including your account, IP address, and the URL you access.

1.2 How Huawei Uses Your Personal Data

We may use your personal data for the following purposes:

a) Collecting your comments on our documents and replying to your comments through email.

b) Verifying your identity when you apply for our software and sending you the application result through email.

c) Verifying your identity when you apply to upgrade your account and notifying you of the approval result through email or phone calls.

d) Filtering the data that you are following by user accounts that you provide.

e) Displaying your private messages in recipients' inboxes.

f) Creating a profile based on your personal data, browsing history, downloads, and feedback and recommending what may interest you.

1.3 How Huawei Collects and Uses Non-personally Identifiable Information

Non-personally identifiable information (Non-PII) is information that cannot be used to identify a particular individual. For example, Huawei will collect statistical data, such as the numbers of visitors to its website. We collect such data to understand how users use our websites, products, and services so that we can improve our services and better satisfy your needs. Huawei may collect, use, process, transfer, or disclose non-PII for other purposes at its own discretion.

We will endeavor to isolate your personal data from non-PII and ensure separate usage of the two types of data. If personal data is combined with non-PII, it will still be treated as personal data during processing.

2. Cookies & Similar Technologies

2.1 Cookies

To ensure the correct operation of our website, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device, and the content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you are using and enable the websites to store such data as your preferences or items in your shopping cart.

Many other websites or Internet service providers use cookies to improve user experience. Session cookies are deleted after each visit; persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings, such as the language setting and font size on your computer or mobile device or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if no cookie is used, the website will treat you as a new visitor every time you load its web page. For example, if you are redirected to another web page from a website you have already logged in to, when you come back, the website will not recognize you and you must log in again.

Huawei will not use cookies for any purposes not stated in this Policy. You can manage or delete cookies at your own preferences. For details, visit AboutCookies.org. You can clear all the cookies stored on your computer since most of the web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website. Find out how to manage cookie settings for your browser here:

Internet Explorer    Google Chrome    Mozilla Firefox    Safari    Opera.

2.2 Web Beacons and Pixel Tags

IIn addition to cookies, we may also use other similar technologies on our website, such as web beacons and pixel tags. For example, when you receive an email from Huawei, it may contain a click-through URL which links to a Huawei web page. If you click the link, Huawei will track your visit to help us better understand your preferences for products and services and improve our customer services. A web beacon is a transparent graphic image embedded on a website or in an email. We use pixel tags in emails to find out whether an email is opened. You can unsubscribe from the mailing list of Huawei at any time if you do not want to be tracked in this manner.

2.3 Do Not Track

Many web browsers have the Do Not Track function which sends Do Not Track requests to websites. Currently, major Internet standards organizations have not established policies to specify how websites should cope with these requests. If you choose to enable the Do Not Track function in your browser, all Huawei websites will respect your choice.

3. How We Disclose Personal Data

Huawei will not sell your personal data to any third parties, but will disclose your personal data under the following circumstances:

3.1 Disclosures with Your Explicit Consent: We share your personal data with other parties with your explicit consent.

3.2 Disclosures to Huawei Affiliates: We may share your personal data among our affiliates. Only necessary data will be disclosed.

3.3 Disclosures to Huawei Authorized Partners ("our Partners"): Some Huawei services are provided by our Partners. We may share some of your personal data to our Partners to provide you with better services and user experience.

3.4 Disclosures on Legal or Reasonable Basis: Huawei may disclose your personal data if required by the law, legal proceedings, litigation, or public and governmental authorities. If Huawei is involved in a restructuring, merger & acquisition, or bankruptcy and liquidation lawsuits in some jurisdictions, your personal data may be disclosed in connection with the transaction. Huawei may also disclose your data when appropriate, such as for the execution of Terms and Conditions, and for protecting our customers.

4. How to Access or Modify Your Personal Data

Under Huawei's terms and conditions, you can manage your personal data, such as your account information, at any time. It is your responsibility to ensure that all personal data submitted to Huawei is correct. Huawei is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.

You have the right to access and update your personal data, subject to some legal exceptions. If the privacy and information laws of some jurisdictions are different, we will comply with these laws. If you want to add, delete, modify, or query your personal data, send the request to supportmaster@huawei.com. For security, we may ask you to put your request in writing.

You also have the right to delete or modify any of your personal data kept by us. Huawei will remove or modify such information at your request. We may decline the request if we have reasonable grounds to believe that the request is deceptive, infeasible or if the local laws do not regulate the access rights.

5. How We Protect Your Personal Data

The security of your personal data is important to us. We adopt standard industry practices to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss, and will take all reasonable measures to protect your personal data. For example, we use cryptographic technologies for data confidentiality, trusted protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection.

We will take all reasonable and feasible measures to ensure that none of irrelevant personal data is collected. We will retain your personal data only as needed for the purposes stated in this Policy, unless otherwise required by law or necessity. Huawei is committed to protecting your personal data, but please note that no security measure is perfect.

6. Third-Party Providers and Their Services

To ensure a positive user experience, you may receive content or web links from third parties other than Huawei and its partners ("third parties"). Huawei does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.

Huawei cannot control the privacy practices and data protection policies of third parties, who are not subject to this Policy. When you submit personal data to such a third party, to protect your privacy, please read the privacy protection policy of the third party carefully.

7. International Transfers of Your Personal Data

The servers of our website are deployed in China, and your personal data will be stored on servers in China. The personal data collected by our Website may be stored or processed by the resources or servers in China or other countries or regions. Therefore, your personal data may be transmitted to other countries or regions than the countries or regions where you use our services. In these countries or regions, there may be no law specifically protecting your personal data or the related laws may not be as adequate as in the countries or regions where you are. We will protect your personal information in compliance with this Policy by adopting appropriate measures.

8. Updates to This Policy

Huawei reserves the right to update or change this Policy at any time. If changes are made to the Policy, we may notify you via different channels. We will release the latest Privacy Policy at http://support.huawei.com/carrier for any changes.For more information, please read the Huawei Privacy Policy.

9. How to Contact Us

If you have any questions or suggestions, email us at supportmaster@huawei.com.

Note: Due to differences in local laws and languages, the local versions of Huawei Privacy Policy may be different from this version. In the case of any conflicts, the local versions shall prevail.

Last updated: May 21, 2018

Copyright @ Huawei Technologies Co., Ltd. 2018. All rights reserved.