Privacy Policy for Huawei Technical Support Website

Dear users,

Huawei Technologies Co. Ltd and its affiliates (collectively, "Huawei", "we", "us", and "our") understand how important your privacy is to you and are fully committed to protecting it. Please read the following to learn more about our Privacy Policy ("this Policy"). This Policy applies to Huawei websites, products, services that display or provide links to this Policy.

This Policy describes how Huawei processes your personal data, but it may not address all possible data processing scenarios. Huawei may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.

This Policy describes:

1. How We Collect & Use Your Personal Data

2. Cookies & Similar Technologies

3. How We Disclose Personal Data

4. How to Access & Control Your Personal Data

5. How We Protect & Retain Your Personal Data

6. Third-Party Providers & Their Services

7. International Transfers of Your Personal Data

8. Updates to This Policy

9. How to Contact Us


1. How We Collect & Use Your Personal Data

Personal data means any information which alone or jointly with other information can be used to identify a natural person. Such data is collected when you use Huawei Technical Support Website ("our website") through technologies such as the cookie technology. The data includes your user ID, email address, phone number, company and IP address. We will collect and use your personal data only for the purposes specified in this Policy. The following describes the personal data that we may collect and how we use such data,

1.1 Personal Data We Collect

We may collect your personal data such as your user ID, email address, phone number, company and IP address. The following describes the personal data that we may collect.

A. Personal data provided to us directly: When you provide feedback on documents on our website, you need to provide your user name, email address, and phone number so that our system engineers can contact you to process your feedback. When you apply for software released on our website, you need to provide your account, name, landline phone number, mobile phone number, and company to verify your identity and contact you when needed. When you apply to upgrade your account on our website, you need to provide your company name, a Huawei engineer's email address, and remarks to verify your identity. When you filter lists by user accounts on our website, you may need to provide the user accounts. When you need to communicate with other users on our website, you need to provide the users' IDs, and we may obtain the messages you send.

B. Third-party data: As permitted by law, we may also obtain data from public and commercial sources and third-party social network services. For example, we may obtain the time when you use a social network (Facebook, Twitter, QQ, or WeChat) account to log in to our website.

1.2 How Huawei Uses Your Personal Data

We may use your personal data for the following purposes:

a) Collecting your comments on our documents and replying to your comments through email.

b) Verifying your identity when you apply for our software and sending you the application result through email.

c) Verifying your identity when you apply to upgrade your account and notifying you of the approval result through email or phone calls.

d) Filtering the data that you are following by user accounts that you provide.

e) Displaying your private messages in recipients' inboxes.

f) Creating a profile based on your personal data, browsing history, downloads, and feedback and recommending what may interest you.

g) Improving our products and services through internal audit, data analysis, and research.

h) Enabling Huawei or the mail service provider authorized by Huawei to send you emails about product and service information that may interest you, invitation to participate in Huawei promotional activities and market surveys, or marketing information. If you do not want to receive emails, you can unsubscribe at any time.

i) Complying with applicable laws, relevant industry standards, or our policies.

1.3 How Huawei Collects and Uses Non-personally Identifiable Information

Non-personally identifiable information (Non-PII) is information that cannot be used to identify a particular individual. For example, Huawei will collect statistical data, such as the numbers of visitors to its website. We collect such data to understand how users use our websites, products, and services so that we can improve our services and better satisfy your needs. Huawei may collect, use, process, transfer, or disclose non-PII for other purposes at its own discretion.

We will endeavor to isolate your personal data from non-PII and ensure separate usage of the two types of data. If personal data is combined with non-PII, it will still be treated as personal data during processing.

2. Cookies & Similar Technologies

2.1 Cookies

To ensure the correct operation of our website, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device, and the content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you are using and enable the websites to store such data as your preferences or items in your shopping cart.

We use cookies to improve user experience as most websites or Internet service providers do. Session cookies are deleted after each visit; persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings, such as the language setting and font size on your computer or mobile device or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if no cookie is used, the website will treat you as a new visitor every time you load its web page. For example, if you are redirected to another web page from a website you have already logged in to, when you come back, the website will not recognize you and you must log in again.

Huawei will not use cookies for any purposes not stated in this Policy. You can manage or delete cookies at your own preferences. For details, visit AboutCookies.org. You can clear all the cookies stored on your computer since most of the web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website. Find out how to manage cookie settings for your browser here:

Internet Explorer    Google Chrome    Mozilla Firefox    Safari    Opera.

2.2 Web Beacons and Pixel Tags

In addition to cookies, we may also use other similar technologies on our website, such as web beacons and pixel tags. For example, when you receive an email from Huawei, it may contain a click-through URL which links to a Huawei web page. If you click the link, Huawei will track your visit to help us better understand your preferences for products and services and improve our customer services. A web beacon is a transparent graphic image embedded on a website or in an email. We use pixel tags in emails to find out whether an email is opened. You can unsubscribe from the mailing list of Huawei at any time if you do not want to be tracked in this manner.

By using our website, you consent to the ues of cookies, web beacons and pixel tags as described above.

3. How We Disclose Personal Data

Huawei will not sell your personal data to any third parties, but will disclose your personal data under the following circumstances:

3.1 Disclosures with Your Explicit Consent: We share your personal data with other parties with your explicit consent.

3.2 Disclosures to Huawei Affiliates: We may share your personal data among our affiliates. Only necessary data will be disclosed.

3.3 Disclosures to Huawei Authorized Partners ("our Partners"): Some Huawei services are provided by our Partners. We may share some of your personal data to our Partners to provide you with better services and user experience.

3.4 Disclosures on Legal or Reasonable Basis: Huawei may disclose your personal data if required by the law, legal proceedings, litigation, or public and governmental authorities. If Huawei is involved in a restructuring, merger & acquisition, or bankruptcy and liquidation lawsuits in some jurisdictions, your personal data may be disclosed in connection with the transaction. Huawei may also disclose your data when appropriate, such as for the execution of Terms and Conditions, and for protecting our customers.

4. How to Access & Modify Your Personal Data

Under Huawei's terms and conditions, you can manage your personal data, such as your account information, at any time. It is your responsibility to ensure that all personal data submitted to Huawei is correct. Huawei is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.

As stipulated by applicable laws, you are entitled to (i) access your specific personal data we collected; (ii) request us to update or correct your personal data; (iii) refuse or restrict us from using your personal data, and (iv) request us to delete your personal data. If you want to execute any of the foregoing rights, please send an email to supportmaster@huawei.com. For security reasons, we may require you to submit a request in writing. If we have reasonable evidence to believe that your request is deceptive, harming others' privacy, or cannot be fulfilled due to other reasons, we will refuse your request.

As stipulated by applicable laws, you are also entitled to withdraw your previous consent on processing your personal data by us at any time, but the withdrawal does not affect the validity of our processing of your personal data prior to the withdrawal, nor affect our subsequent processing of it according to other applicable regulations.

5. How We Protect & Retain Your Personal Data

The security of you personal data is important to us. We will take appropriate physical, organizational, and technical measures to protect your personal data against unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption to ensure data confidentiality; we will use trusted protection mechanisms to prevent malicious data attacks; we will deploy visit control mechanisms to ensure that only authorized personnel can access personal data; and we raise awareness among employees about the importance of protecting personal data through security and privacy protection training sessions. While we take the utmost care to protect your personal data, please note that no security measures are completely infallible.

We will only retain your personal data within the time required for the purpose of the statement, unless you need to extend the retention period or be legally permitted. The data storage period may vary by scenario, product, and service. The standards Huawei uses to determine the retention period are as follows: the time required to retain personal data to fulfill the business purposes, including providing products and services, maintaining corresponding transaction records, controlling and improving the performance and quality of products and services, ensuring the security of systems, products, and services, handling possible user queries or complaints, and locating problems; whether the user agrees to a longer retention period; whether the laws, contracts, and other equivalences have special requirements for data retention; other standards. So long as your account is active for use of our service, we will retain your registration information. After you deregister your account, we will stop providing products and services, and delete your personal data unless otherwise stipulated by law.

6. Third-Party Providers & Their Services

To ensure a positive user experience, you may receive content or web links from third parties other than Huawei and its partners ("third parties"). Huawei does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.

Huawei cannot control the privacy practices and data protection policies of third parties, who are not subject to this Policy. When you submit personal data to such a third party, to protect your privacy, please read the privacy protection policy of the third party carefully.

7. International Transfers of Your Personal Data

The servers of our website are deployed in China, and your personal data will be stored on servers in China. The personal data collected by our Website may be stored or processed by the resources or servers in China or other countries or regions. Data protection laws may vary in these countries or regions, and in this case, we will take measures to ensure our data collection complies with this Policy and applicable laws. For example, when transferring the data subject’s personal data from the EU to a country or region which has not been acknowledged by the EU commission as having an adequate level of data protection, Huawei will take all legal mechanisms to secure your personal data, including signing standard contracts approved by the European Commission, requesting for your consent on the transferring of your personal data, or implementing security measures like anonymizing personal data before the transferring. You can click here to obtain a copy of the European Commission's standard contracts.

8. Updates to This Policy

Huawei reserves the right to update or change this Policy at any time. If changes are made to the Policy, we may notify you via different channels. We will release the latest Privacy Policy at http://support.huawei.com/carrier for any changes.For more information, please read the Huawei Privacy Policy.

9. How to Contact Us

If you have any questions or suggestions, email us at supportmaster@huawei.com.

When we process your personal data as per this Policy, we contact you, response to your requests, provide products or services for you, or reach or will reach agreement with you that Huawei hereby is an entity that controls personal data.

Last updated: August 13, 2018

Copyright @ Huawei Technologies Co., Ltd. 2018. All rights reserved.