Some customer feedbacks that when the AM interface of R3680E serves for dcc dial-up access, once the user dials up, it prompts to enter user name and password for authentication, and then it needs to re-dial up, success after 3-5 times dial-up.

Publication Date:  2012-07-27 Views:  111 Downloads:  0
Issue Description
Some customer feedbacks that when the AM interface of R3680E serves for dcc dial-up access, once the user dials up, it prompts to enter user name and password for authentication, and then it needs to re-dial up, success after 3-5 times dial-up.

Alarm Information
No

Handling Process
Check the information on dial-up of the customer. According to the symptoms of failure, change the time of dialertimerwait-carrierseconds, and then the problem is solved.  

Root Cause
 If the line is poor in quality, a customer needs to dial up many times for connection. At this point, you need to change the waiting time for access server to establish connection. After changing dialertimerwait-carrierseconds, the time to wait for dial-up may be longer, but you don’t need to dial up many times.

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