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Failure to Start a VSM Client

Publication Date:  2012-07-19 Views:  275 Downloads:  0
Issue Description
After a user double-clicks the shortcut icon of a VSM client, but the login window is not displayed.
Alarm Information
None
Handling Process

Step 1     If a prompt is displayed, locate and rectify the fault as prompted.
Step 2     Uninstall the VSM client and then install it again. For details, see the SecospaceVSM Client Installation Guide.

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Root Cause
The possible causes are as follows:
l           The files of the OS and client are abnormal.
l           The shortcut icon on the desktop is not updated after upgrade.
l           The virtual memory is not set. This may be caused by illegitimate installation of the VSM client.
Suggestions

NoneNA

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