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VSM Client-Side Runs Abnormally/The UI Menu and Icon Cannot Be Loaded

Publication Date:  2012-09-14 Views:  359 Downloads:  0
Issue Description
VSM client-side often restarts and the operation is shutdown. he UI menu and icon cannot display normally. 
Alarm Information
Handling Process
Step 1: Scan and kill the virus using antivirus software
Step2: shutdown the VSM client-side
Step3: delete all files in the client-side RUL as follows. In the windows system, the RUL is:” D:\vsm\client\configuration”
Step4: Reboot the client-side, configuration files will create automatism. 
Root Cause
It maybe resulted by the virus in the computer.
Wrong operation or abnormal situation leads that index documents of old version was not deleted normally.