Minimum System Upgrade

Publication Date:  2013-03-14 Views:  461 Downloads:  0
Issue Description
Routine maintenance is done on a viewpoint device e.g 9030, 9039 etc.

A new software version is available for download on the huawei website : enterprise.huawei.com

The software package is downloaded - it includes several files e.g. new software version, upgrade tool. etc.

Normal upgrade procedure for a single device is done as below:

Step 1 Power on the computer and the terminal.
Step 2 Extract the compressed file of the upgrade software on the computer.
Step 3 Run UpgradeTool.exe Step 4 Click Browser, and find the VCT.dat file.
To independently upgrade the Huawei telepresence software running on the touch panel, select the
HID.dat file.
Step 5 Enter the IP address of the terminal, such as 10.10.10.10.
Step 6 Click Upgrade.
Step 7 From the displayed dialog box, enter the upgrade password and click OK.
Alarm Information
The Software upgrade failed message is displayed
Handling Process
Before using minimum system upgrade instructions check the following::
 A copy of the destination version of software is available on the computer.
 The computer is connected to the terminal using a crossover network cable or a switch.
Below are the minimum system instructions that are to be followed in case the software upgrade has failed locally:

Step 1 Change the IP address of the computer to a static IP address, such as 172.16.21.115, and then
set the subnet mask to 255.255.252.0.
Step 2 Turn the switch on the rear panel of the terminal to Load.
Step 3 Restart the computer and the terminal.
Step 4 Extract the compressed file of the upgrade software on the computer.
Step 5 Run UpgradeTool.exe to display the upgrade window.
Step 6 Select all the items, click Browser, and then find the file in .dat format.
Step 7 Enter the IP address of the terminal, that is, 172.16.21.114. Then click Upgrade.
Step 8 From the displayed dialog box, enter the upgrade password and click OK.
Step 9 After the upgrade, turn the switch on the rear panel of the terminal to Norm.
Step 10 Restart the terminal.

If the Minimum system upgrade instructions fail - the only way to fix the Viewpoint e.g. 9030,9039 is to replace it via RMA if the product is still in warranty


Root Cause
If upgrading the software locally failed, the software should be upgraded using the minimum system upgrade instructions
Suggestions
To independently upgrade the Huawei telepresence software running on the touch panel, select the
HID.dat file.

If Reboot is selected during the upgrade, the terminal will automatically restart after the upgrade. It is
recommended that you do not select Reboot when upgrading the touch panel's software independently;
otherwise, the terminal will restart and disconnect from the touch panel after the upgrade

If software upgrade failed locally :
Replace the current software during the upgrade if the versions of the current and destination
software are the same.
l Turn the switch on the rear panel of the terminal to Load, and then restart the terminal. The
IP address of the terminal is changed to 172.16.21.114. Ensure that the IP addresses of the
computer and the terminal are in the same network segment.

END