The link color is gray when router status is online in eSight

Publication Date:  2014-03-10 Views:  1140 Downloads:  0
Issue Description
the link color is gray but the router status is online, could you please advise why is that happening again.

Alarm Information
No
Handling Process
Please select one gray link. On both devices of two sides.

1. check the connection port is up or down

2.If port is up, please login the devices and sync the data
Access the NE manager page  --- >Click Synchronize Device Data

3.After that, choose link discovery on both sides.
Choose Resource > Link Management from the main menu. Click Discover Link. On the left side of the window, select the NEs at the ends of a link to be discovered, select Deliver commands, and click Discover

Root Cause
Please select one gray link. On both devices of two sides.

1. check the connection port is up or down

2.If port is up, please login the devices and sync the data
Access the NE manager page  --- >Click Synchronize Device Data

3.After that, choose link discovery on both sides.
Choose Resource > Link Management from the main menu. Click Discover Link. On the left side of the window, select the NEs at the ends of a link to be discovered, select Deliver commands, and click Discover

Suggestions
No

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