a failure of startup of Firewall

Publication Date:  2013-06-24 Views:  220 Downloads:  0
Issue Description
A USG2220 Firewall failed to start and go into the bootrom menu, cannot enter configuration view, when upgraded from V300R001C00SPC500 to V300R001C00SPC900 version.
Alarm Information
NONE
Handling Process
 
A USG2220 Firewall failed to start and go into the bootrom menu, cannot enter configuration view, when upgraded from V300R001C00SPC500 to V300R001C00SPC900 version.

Password:O&m15213 //input bootrom password,enter bootrom menu 
==============< Main Menu >================
| <1> Boot System
| <2> Set Startup Application Software
| <3> File Manage Menu...
| <4> Load and Upgrade Menu...
| <5> Modify Bootrom Password
| <6> Reset Factory Configuration
| <0> Reboot =================================
Enter your choice (0-6): 3 //enter flash file system 
===============< File Manage Menu >===========
| <1> Display File List
| <2> Rename File
| <3> Delete File
| <4> Format Device
| <0> Return to Main Menu
=======================================
Enter your choice (0-4): 1 //display flash file system 
File(s) in flash:
1:flash:/private-data.txt 37 bytes 2:flash:/patchnpstate.dat 0 bytes 3:flash:/v300r001c00spc900.bin 44118425 bytes 4:flash:/ssl_vpn_cfg.zip 2062 bytes 5:flash:/vrpcfg.zip 1465 bytes ……………………………………
Total Space: 58651648 bytes! Free Space: 10540032 bytes!
Current boot application software : <flash:/v300r001c00spc500.bin> 
// We can know the reason of system cannot start from the above information, because of the startup file does not exist in the flash, the reason is quite likely load a new version file without modifying the startup file, so the system could not find the startup file.


Solution:
Set the startup file again in the bootrom menu and then reboot system.
=============< File Manage Menu >============
| <1> Display File List
| <2> Rename File
| <3> Delete File
| <4> Format Device
| <0> Return to Main Menu
==========================================
Enter your choice (0-4): 0 //return to main menu
===============< Main Menu >=================
| <1> Boot System
| <2> Set Startup Application Software
| <3> File Manage Menu...
| <4> Load and Upgrade Menu...
| <5> Modify Bootrom Password
| <6> Reset Factory Configuration
| <0> Reboot
========================================
Enter your choice (0-6): 2 //setup startup file name
Current boot application software : <flash:/v300r001c00spc500.bin>

<1> Modify setting
<0> Quit
Enter your choice (0-1): 1
File(s) in flash:
1:flash:/private-data.txt 37 bytes
2:flash:/patchnpstate.dat 0 bytes
3:flash:/v300r001c00spc900.bin 44118425 bytes
4:flash:/ssl_vpn_cfg.zip 2062 bytes
5:flash:/vrpcfg.zip 1465 bytes
………………………………………………
Total Space: 58651648 bytes!
Free Space: 10540032 bytes!
Current boot application software : <flash:/v300r001c00spc500.bin> 
Input the name of application software(eg: flash:/sup.bin):flash:/v300r001c00spc900.bin //input file path with disk name
Checking the file, please wait..............Done
Change boot file success! //modify successfully The Next Boot Package File <flash:/v300r001c00spc900.bin>
<1> Modify setting
<0> Quit
Enter your choice (0-1): 0
==============< Main Menu >================
| <1> Boot System
| <2> Set Startup Application Software
| <3> File Manage Menu...
| <4> Load and Upgrade Menu...
| <5> Modify Bootrom Password
| <6> Reset Factory Configuration
| <0> Reboot
===========================================
Enter your choice (0-6): 1 //reboot system
Reading application software <flash:/v300r001c00spc900.bin> ...................Done
Update extended bootrom...Done
ALARM: System Will Reboot...
System will reboot in 3 seconds, please wait ...
....................................
*******************************************
* Copyright (C) 2008-2013 Huawei Technologies Co., Ltd. *
* Without the owner's prior written consent, *
* no decompiling or reverse-engineering shall be allowed. *
* Notice: *
* This is a private communication system. *
* Unauthorized access or use may lead to prosecution. *
******************************************

User interface con0 is available

Please Press ENTER. //reboot OK


Login authentication


Username:admin
Password:*********
NOTICE:This is a private communication system.
Unauthorized access or use may lead to prosecution.
Warning: Using default authentication method and password on console.
<USG2220>
<USG2220>
<USG2220>sys
10:54:54 2012/06/20
Enter system view, return user view with Ctrl+Z.
Root Cause
The reason is quite likely load a new version file without modifying the startup file, so the system could not find the startup file.
Suggestions
none

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