Customer cannot share his screen in TP1002

Publication Date:  2013-10-01 Views:  158 Downloads:  0
Issue Description
Customer cannot share his laptop screen in TP1002, but he can do it in TP3006
Alarm Information
no
Handling Process
1. Check the physics connection, it's OK, Check the configuration on terminal, make sure it was the same with TP3006.
2. Ten is displayed on terminal: Does not support this resolution
3. Replace the cable, the problem persists.
4. Check with R&D, this was a known problem and it had happened on other site, it was due to de terminal DDC version need to upgrade.
5. Upgrade DDC version, and the problem has been solved.
Root Cause

1. The configuration was not matched with the physics connection.
2. The cable problem.
3. The terminal problem.
Suggestions
1. TP3006 has Matrix , it has more capability to deal with the resolution 

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