How to Resolve PV Driver Uninstallation Failure due to WScript.Shell Component Exception on Windows OS

Publication Date:  2015-03-10 Views:  664 Downloads:  4
Issue Description
When a use attempts to uninstall the PV Driver on Windows Server 2003, an error occurs and the uninstallation fails. The specific error event is described as follows:
Origin               MsiInstaller
Date                 2014/4/26 20:02:16
Event ID          11720
Task Type       None
Level                Error
Keywords       Classic

Description:
Product: GPL PV Drivers for Windows 1.1.3.10 -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action HideCancelOnInstall script error -2146827859, Microsoft VBScript run error: ActiveX component cannot create the object: 'WScript.Shell' Line 12, Column 1,
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11720</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-26T12:02:16.000000000Z" />
    <EventRecordID>377</EventRecordID>
    <Channel>G:\Temporary Internet Files\Internet 临时文件\Content.Outlook\IP4YPH0V\yingyongchengxu (2).evt</Channel>
    <Computer>WAP-SMS2014</Computer>
    <Security UserID="S-1-5-21-2503374029-4073796852-1189495426-500" />
  </System>
  <EventData>
    <Data>Product: GPL PV Drivers for Windows 1.1.3.10 -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action HideCancelOnInstall script error -2146827859, Microsoft VBScript run error: ActiveX component cannot create the object: 'WScript.Shell' Line 12, Column 1,  </Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
<Binary>7B37413731323646322D383830362D344430412D384641362D4346383831443544303541307D</Binary>
  </EventData>
</Event>

Handling Process
1. Click Start to open the Run dialog box.

2. Enter regsvr32 %windir%\system32\WSHom.Ocx to restore the WScript.Shell component.

3. Uninstall the PV Driver again without restarting the VM.
Root Cause
Based on the event description, it can be inferred that the WScript.Shell component on Windows OS is abnormal, causing a PV Driver uninstallation failure.

END