MCU 8660 license expiration causes conf scheduling failed

Publication Date:  2014-09-25 Views:  280 Downloads:  0
Issue Description
customer reported that they are unable to make a conference call. before it was ok but now they cannot make the conference call through MCU.
Alarm Information
Resource insufficient.
Handling Process
this matter was reported by customer at first i thought that may cusotmer is exceeding its resource limitations. so i asked the customer to select less terminals in a conference with low resolution. but result was same.
then i thought may be the media boards are not online so i asked customer to make sure that their boards are online through display board command. but result was still the same.
then i asked customer to send me the license details. and when i check the license it was expired. 


Root Cause
License was expired.
Solution
Apply an valid license and import it into the MCU;
The problem is resolved.
Suggestions
when ever this error occurs (resource insufficient). check followings.
1. License.
2. Customer not exceeding the resource limitations.
3. MCU boards are online.

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