RH1288 V2 LSI 2208 Raid card faulty issue

Publication Date:  2015-04-23 Views:  468 Downloads:  0
Issue Description

Server Model: RH1288 V2

Fault symptom:

While trying to install the OS with the server,  facing the problem : HDD not detecting during server booting.

But the disk status is green and there is no alarm related to HDD or Raid card in Imana:

 

 

Alarm Information
No alarm.
Handling Process

1:Analyze the sel.bin log from Imana,and we find already the disks can be detected.

2: Analyze the log sol.bat,we cant find the server detect the LSI 2208 raid card info during server booting.

3: Ask the cutomer to plugout and insert again to the motherboard,make sure it has been connected properly.The customer feedback it is connected properly to motherboard.

4: Ask the customer to reboot the server again and check whether the indicator is green or not.

The customer tried twice to reboot the server but the indicator of the raid card was still off,not change to green.

Root Cause

The Raid card is broken,and need to be replaced.

BIOS detect Raid card from PCI-E bus, BMC use IPMI to detect it.
If Imana can detect Raid card,it doesn't mean the raid card is good.
In this case,we have to collect the sol.bat log to check whether the raid card was detected during server booting and check the indicator status of the Raid card during server booting.

Solution
Apply the spare part for the Raid card.
Suggestions

Server hardware issue related to motherboard subassembly,we need to collect sol.bat log for analysis.

END