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2.10 Access Code Unavailable for a VDN

Publication Date: 2015-06-29 Views: 481 Downloads: 0

Issue Description

When configuring basic information about a VDN, the VDN administrator cannot select an access code on the Basic Info tab page shown in Figure 2-1.
Figure 2-1 Basic Info tab page

Handling Process

Step 1 Log in to the web configuration console as a system administrator (ID/default password: 1/cti-1234).
Step 2 Choose Web Configuration Console > System Configuration > VDN.
Step 3 On the VDN page that is displayed, click Edit for the VDN for which you want to select the access code.
Step 4 Click the Agent ID and Access Code tab. On the tab page that is displayed, verify that the access code that you want select on the Basic Info tab page is available and selected, as shown in Figure 2-2.
Figure 2-2 Agent ID and Access Code tab page

Only the access code selected on the Agent ID and Access Code tab page can be selected on the Basic Info tab page.
Step 5 If the fault still persists, obtain help through the channels described in Help Channels.

Root Cause

The access code that the VDN administrator cannot select is not configured for the VDN.

END