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Failure to Listen to Recorded Files Using the Firefox Browser

Publication Date:  2015-06-29 Views:  381 Downloads:  0
Issue Description
Inspectors fail to use the Firefox browser to listen to recorded files.
Alarm Information
 The security certificate is not loaded.
 The Media Player plug-in is not installed.
Handling Process
1. Download the Media Player plug-in from the Microsoft official website and install the plug-in correctly.
2. Download the security certificate from the CMS login page and load the security certificate according to the help information, as shown in Figure 9-11.
Figure 9-11 Loading the security certificate



3. If the fault still persists, obtain help through the channels described in Help Channels.
Root Cause
Inspectors fail to use the Firefox browser to listen to recorded files.

END