1. Check whether the CTI and Agent Server can ping each other.
If yes, go to the next step.
If no, check the network between the CTI and Agent Server to rectify the fault.
2. View the Agent Server logs.
a. Log in to the Agent Server as the elpis user.
b. View the logs.
tail -f /home/elpis/tomcat7/logs/catalina.out
3. If the error logs listed in Table 5-3 are found, rectify the fault accordingly.
Table 5-3 Troubleshooting method
4. If the fault still persists, obtain help through the channels described in Help Channels.