Failure to Start Inspection

Publication Date:  2015-06-30 Views:  238 Downloads:  0
Issue Description
After an inspector selects an agent and clicks Start Screen Inspection, the message "QC operation failed." is displayed.
Handling Process
Verify that the screen recording function has been enabled for the agent on the Agent Client system.
If the fault still persists, obtain help through the channels described in Help Channels.
Root Cause
The agent does not enable the screen recording function.