The time segment specified by BEGINTIME and FILENAME in the trecordinfon table in the UIDB database is too long, for example, exceeds six hours.
1. Check whether the time zone
a. Log in to the UIDB database as the icd user.
b. Check the value of DBTZONE in the t_dbtimezone table in the UIDB database.
select * from t_dbtimezone t;
If the value of DBTZONE is different from the time zone of the CCS, change the value of DBTZONE to the time zone of the CCS. After the change, simulate the scenario where an agent has a call and records the call. Then, query the recorded file.
2. If the fault still persists, obtain help through the channels described in Help Channels.
The time zone of the CCS is different from the time zone of the UIDB database.