Codec Upgrade Failure

Publication Date:  2015-08-11 Views:  204 Downloads:  0
Issue Description
After a codec is upgraded using the upgrade tool, "Failed" is displayed on the upgrade tool, and the codec cannot restart.
Handling Process
Use the bootrom system to implement the upgrade.

NOTE:
    Before the upgrade, power off the codec. Set switch 1 to ON and retain the current settings for switch 2. Power on the codec. The default codec IP address is 192.168.1.1. Then upgrade the normal system.

Step 1 Run the Ping command to check the network communication between the computer used for the upgrade and the codec, as shown in the Figure 5-5.
If the computer fails to communicate with the codec, ensure that the IP addresses of the computer and codec are in the same network segment.

Figure 5-5 Running the Ping command




Step 2 Telnet to the codec using the user name and password debug. Then run main enableupg 1.

Step 3 Perform the upgrade.

1. Open the upgrade tool, as shown in Figure 5-6.

Figure 5-6 Upgrade tool




2. Set the upgrade parameters:

 Upgrade File: Select the codec's system file TP3206_VCT.dat.
 Product Type: Select VCT.
 Select Reboot.
 Remote Terminal IP Address: Enter the codec IP address 192.168.1.1.

Step 4 Click Upgrade. When prompted, enter the upgrade password api.

Figure 5-7 Upgrade in progress




If the upgrade succeeds, the dialog box shown in Figure 5-8 is displayed.

Figure 5-8 Upgrade success




Step 5 Set DIP switch 1 on the codec to off.

The codec restarts to load the normal system.
Root Cause
An error occurs during the upgrade.

END