error :Trust relationship between VM and primary domain failed

Publication Date:  2015-09-08 Views:  413 Downloads:  0
Issue Description

product : Fusion Cloud Desktop Solution

Version : V100R005C10

VM OS type : windows seven 32 bit professional

Symptom : when customer tried to login to VM he faced this error :Trust relationship between VM and primary domain failed and issue still exist after he dis join and rejoin this VM again to domain

Alarm Information

Alarm :


Handling Process

Handling process :

we asked the customer to collect windows logs.



Root Cause

Root Casue :

after checking windows logs we found the there is a Netlog error.



- it is known issue ,The root cause is the lower of NETLOGON’s version will result in this issue. 

Solution

Solution :

1- we asked customer  to install the hotfix using this linkhttp://support.microsoft.com/kb/2958122.

2- after NETLOGON version upgrading, re-join the domain, this VM issue will be fixed.

Suggestions

none

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