To have a better experience, please upgrade your IE browser.upgrade
Questo sito utilizza cookie di profilazione (propri e di terze parti) per ottimizzare la tua esperienza online e per inviarti pubblicità in linea con le tue preferenze. Continuando a utilizzare questo sito senza modificare le tue preferenze acconsenti all’uso dei cookie. Se vuoi saperne di più o negare il consenso a tutti o ad alcuni cookie clicca qui>
The website that you are visiting also provides Arabian language. Do you wish to switch language version?
يوفر موقع الويب الذي تزوره المحتوى باللغة العربية أيضًا. هل ترغب في تبديل إصدار اللغة؟
The website that you are visiting also provides Russia language Do you wish to switch language version?
Данный сайт есть в английской версии. Желаете ли Вы перейти на английскую версию?
When CommVault Serve was installed completely, Cannot login in CommCell console with correct login information:
1. First you need to check the processes of the CommServe in the Host. Make sure all the processes are running in the Process Manager ( Process Manager can be started from System Control Panel. Figure 1):
2. If some processes status was not running, you need to check the process in the System Services . There are dependences between these processes of CommVault. The basic Process is “ CommVault Communications Service (Instance001) “ , and it’s based on SQL Server. If possible , change all these processes to Manually start and start the process one by one (refered the Dependencies) to see which process cannot running. There are also LOG file for troubleshooting in the default directory: C:\Program Files\CommVault\Simpana\Log Files.
3. If all of the above seems normal, check the hostname of CommServe is correct before you login.
4. The ultimate solution is find CommVault technical support. You can submit a Support ticket on web: https://ma.commvault.com/Support.
Before you submit ticket ,make sure you can have the CCID information of your CommVault products. Here is a video for how to find support from Commvault, for you reference: http://support.huawei.com/enterprise/docinforeader.action?contentId=DOC1000046665&idPath=7919749|7941815|21430817|21462751|8604513