How to grant access to the agent client for secondary dial in eSpaceCC

Publication Date:  2016-08-30 Views:  592 Downloads:  0
Issue Description

When calling out to an IVR, Agent client in eSpace CC cannot find the keyboard to input digits after the IVR's prompt.

Firmware version: V200R003C31

Solution

In order to enhance access for a secondary dial of an Agent Client, in order to be able to input digits after the IVR is prompting, please perform the following steps:


1. Login to Agent Management by service administrator.


2.  Go to Agent Settings > Agent Attribute Rights, click on Modify button and grant the “Two-stage dialing” feature as per below images:























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