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The TOOLKIT report error code 18-55 NE error not enough space because the flash space is not enough

Publication Date:  2012-07-24 Views:  68 Downloads:  0
Issue Description
The engineer tried to upgrade the OSN1500 SSQ1CXL board .upgrade the software version from 5.36.12.42 to 5.36.13.47.
The engineer use TOOLKIT to upgrade,the Toolkit report error only in one site :
Error code:18-55 
NE error:not enough space
Error code:0-35
The original software has been removed on the NE, please reload with correct software until succeed.
please find the more details in the attachment
      
Alarm Information
None
Handling Process
1.The engineer tried to use navigator to upgrade ,all so report the same error (attachmen)
2.The engineer also tried to delete all the files in OFS2 folder and copyed the software files into the folder via navigtor,it was still not working.only part of them could be
 copied.
3.Use command to query the size of the flash memory:
:sftm-get-freespace:82,"ofs1"
                                    RESULT-INFO
                       BOARD_ID  DEV_NAME          FREE_SPACE
                       82                          ofs1                  665600
  Total records :1    
:sftm-get-freespace:82,"ofs2"
                                    RESULT-INFO
                       BOARD_ID  DEV_NAME          FREE_SPACE
                       82                      ofs2                        665600
the falsh size is only nearly 600KByte.it is too small .
the space at least need 3M,for example we check the another board   which was upgrade normally the flash size is about 8M:
:sftm-get-freespace:83,"ofs2"
                                    RESULT-INFO                                   
                       BOARD_ID  DEV_NAME          FREE_SPACE                     
                       83        ofs2                                    8101888                        
  Total records :1                                                                
#9-1049:szhw [][][1990-01-01 00:48:48]>
:sftm-get-freespace:83,"ofs1"
                                    RESULT-INFO                                   
                       BOARD_ID  DEV_NAME          FREE_SPACE                     
                       83                     ofs1                      8101888                        
  Total records :1        
so we found the reason,we have two methods to resolve it
1      the engineer used Telnet method to login the SSQ1CXL1 board then
use this command to format the file system:sp dwFormatOFS,0
then re-load the software
 2    replace a new board             
Root Cause
The flash space is not enough.
Suggestions

None.

END