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Problems to install N2000 clients in windows Vista

Publication Date:  2012-07-24 Views:  53 Downloads:  0
Issue Description
When you are in the process to install the software client N2000 V200R010 in a PC with the operating system Windows Vista the installation was stopped in the 80% of the installation process and the program don't respond. 
Alarm Information
The process of installation is stopped and the program doesn't respond.
Handling Process
To solve this problem was necessary go to internet and from the SUN web page download the jre-6u3-windows-i586-p-s.exe version of Virtual machine with this version the compatibility with windows vista and n2000 V200R010 client works normally.
Root Cause
When you are working with windows vista the java virtual machine that comes installed in the operating system is not compatible with the client software of the N2000 V200R010.
Suggestions

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