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Colud not connect to the equipment using the ETH port in the EOW board because of the sygate firewall

Publication Date:  2012-07-24 Views:  49 Downloads:  0
Issue Description
I tried to connect to the OSN 7500 equipment and i could not because the sygate firewall was enabled and it was impossible for me to see the equipment trough navigator and T2000, in fact i could not even ping the equipment on it's IP range, this situation hapened not only with OSN7500 but also with other equipments of the OptiX serie.
Alarm Information
 Null
Handling Process
I selected the "start" menu on my computer, then typed "smc -stop" on the "run" field. This disabled the firewall and then i tried to reconnect again, this time i could succesfully login to the equipment using any tool and could of course ping the equipment on it's IP range.
Root Cause
I notice that i could not acces to the equipment by any of the traditional ways, so i started thinking it could be a problem with the UTP cable or something, till a came up wit a command that disables the sygate firewall and thougt this might be the reason.
Suggestions
null

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