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iManager N2000 BMS automatical client upgrade failure caused by wrong client software configuration

Publication Date:  2012-07-25 Views:  20 Downloads:  0
Issue Description
Software version: V200R011C02B026SPC001. After loading following patches V200R011C02B026SPC002 and V200R011C02B026CP0025, client automatical upgrade don't work. when launch client the following error appears:
An error occurred while launching/running the application.
Title: iManager N2000 BMS
Vendor: HuaWei
Category: Download Error
Missing version field in response from server when accessing resource: (http://192.168.18.3:8080/cau/resource/cau_csshare.jar, 165988871)
Alarm Information
when launch client the following error appears:
An error occurred while launching/running the application.
Title: iManager N2000 BMS
Vendor: HuaWei
Category: Download Error
Missing version field in response from server when accessing resource: (http://192.168.18.3:8080/cau/resource/cau_csshare.jar, 165988871)
Handling Process
1. Check NMS version on server client - server client is ok.
2. run /opt/n2000/upgrade/bin/cau.sh to rebuild CAU image.
3. try run manual CAU by accessing web CAU http://nms_ip:8080/cau.
4. check the logs in /root/.cau/log/
5. get root cause of the problem from R&D - on client OS anouther version of JRE (1.6) is installed - solution: delete all JRE that are installed on client OS and restart CAU.
Root Cause
when launch client the following error appears:
An error occurred while launching/running the application.
Title: iManager N2000 BMS
Vendor: HuaWei
Category: Download Error
Missing version field in response from server when accessing resource: (http://192.168.18.3:8080/cau/resource/cau_csshare.jar, 165988871)
Suggestions
Null

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