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Invisible File in BMS Software Installation Directory on Standby Server of an HA System Causes ESN Query Failure

Publication Date:  2012-07-25 Views:  43 Downloads:  0
Issue Description
To apply for an official or capacity-expansion license for the BMS HA system, the device ESNs (including the ESN of the active server and that of the standby server) need to be collected, the information including the ESN of the active server and that of the standby server. However, when the user logs in to the standby server and enters the BMS software installation directory, the user finds that the directory is null after running the ls command to query the file information. This problem occurs because the files in the installation directory are in the invisible state when the server is in the standby state. In this case, the ESN of the standby server cannot be obtained by running the ESN file in the $N2000ROOT/server/bin/ directory ($N2000ROOT is the BMS installation directory) on the standby server.
Alarm Information
Null
Handling Process
Use FTP to upload the ESN file in the $N2000ROOT/server/bin/ directory ($N2000ROOT is the BMS installation directory) on the active server to any visible directory on the standby server, and run the # ./Esn command in this directory to obtain the ESN information about the standby server.
Root Cause
When the server is in the standby state, the files in the installation directory are in the invisible state.
Suggestions
Null

END