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OSN500 with full configurations reset permanently after customer change NE ID

Publication Date:  2012-07-25 Views:  132 Downloads:  0
Issue Description
Customer install two EGT1 boards in OSN500; After warm reset ISU, OSN500 can not running normally and reset permanently.
The version of OSN500:5.62.02.12
OSN configuration:
ISU with 2xSTM-4_21E1_8EFT and 2xEGT1.
Alarm Information
No
Handling Process
1. Engineer delete one EGT1 board, problem unsolve
2. Engineer  hard reset ISU, problem solve
3. Engineer add two EGT1, NE work normal
4 .Engineer  warm reset or change NE ID, NE reset permanently again
5. Engineer  hard reset or power off NE, the problem solve
Root Cause
OSN500 with full configuration and customer warm reset equipment or change NE ID; Software need  re-load again and  boards  need apply for memory from ISU; At the same time, Software warm reset and ISU need reserve memory for old boards, so it will have no
 enough memory to load new boards; NE reset permanently after memory apply unsuccessfully;
Suggestions
TSE do not warm reset ISU or change NE ID when OSN 500 with full hardware configuration.

END