No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

U2000 Upgrade Task Precaution

Publication Date:  2012-07-25 Views:  45 Downloads:  0
Issue Description
During U2000 upgrade task for NE software, the process is able to complete until "software Download" but failed on "Dispense" . It is a WDM network using 6800A & 3800A.
Alarm Information
SWDL-INPROCESS
Handling Process
Proceed to NMS login management > DC user management to switch to a higher authority user for the DC login.
Root Cause
We login via TL1 terminal and check on the SDWL (RTRV-STATE) status and it shows that copy-file status = end. 
Therefore, I seek assistance from HQ NMS R&D and they adviced me to get the U2000 DC log. I checked on the log.
*******************************************************************************
[20:13:43.117340 0-5] send:
RTRV-STATE:CPTHGEAACPU1HA21036::TKN861::SWDL;
[20:13:43.267073 0-5] recv:
   CPTHGEAACPU1HA21036 2010-10-12 04:13:39
M  TKN861 COMPLD
   "FTYPE=SWDL,MAINSTATE=CPY_FILE_END,SUBSTATE=NORMAL"

[20:13:43.506728 0-5] recv:

[20:13:43.507091 0-5] send:
CPY-MEM:CPTHGEAACPU1HA21036::TKN862;
[20:13:43.647452 0-5] recv:
   CPTHGEAACPU1HA21036 2010-10-12 04:13:40
M  TKN862 DENY
   PIUC
   /*STATED USER PRIVILEGE CODE IS ILLEGAL*/

*******************************************************************************
As we can see above log, the cpy-mem deny due to "user privilege is illegal".
Base on the analysis on the log, found out that the DC account user don't not have authority to execute "Dispense" command. 
Suggestions
Remove the previous upgrade task and then re-create new task again. 

END