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Why U2000 shows empty information for U2000 License functions

Publication Date:  2012-07-25 Views:  34 Downloads:  0
Issue Description
Customer apply the license and download the license from license Website, After activate the license and upload to the U2000. Customer find  U2000 show empty functions item in menu "help".
Alarm Information
Null
Handling Process
1. import the license to " iManager U2000 VX00R00X Commercial License application templete", and check that the license application have not problem.
2. confirm that customer use the BIN mode to upload the license.
3. Security process is normal;
4. After check the table "tbl_LicenseName", It shows that the license has already import to database, but field "showValue=4":
***************************************************************
1.select * from tbl_LicenseName
2. go
feature                                                         
......                                                                                                               
COMU
           LNSDALARM01   
                   1           0             4                    0.0000000                                                         
******************************************************************
The Value "4" menas database can not match the functions item with U2000 configuration file.
5. then check that there are not XML file under "/opt/U2000/server/etc/conf/locale/en_US", That menas there are not related instances have been deployed. Because now there are many data is deployed dynamic. and there are some license function ietms are described in these file, and if does not deploy these instance, Then these file can not been generated
6. after re-deploy the instances, and restart the security process, The issue has been resolved.
Root Cause
1. license invalid; 
2. upload license without use the BIN mode;
3. Security processstop;
4. database for secutiry have not been generated.
Suggestions
Instance information is also a very important checking item for license issue troubleshooting item.

END