U2000 version: U2000V100R001C00SPC003
OSN6800: with 51SSC board, version 5.51.05.35
OS: Microsoft windows server 2003 R2 (Enterprise Edition, Service pack 2)
After installation of U2000 on this server, we had to configure our network. To set the WDM interfaces and other lambda configuration, we have to go to "WDM configuration" of that WDM board. It opens a new explorer windows.
On "WDM interface" tab, we can set different parameter and attribute of that WDM board.
After clicking this Tab, no result was displayed on the screen right side of that tab. It showed white screen only with no further options on the server.
So we couldnot set the WDM parameters by server.
No alarm information
1.Check whether the browser settings comply with the standards. For the Windows OS, the default browser needs to be Microsft Internet Explorer; for the Solaris OS, the default browser needs to be Mozilla browser.
2.If the security level of Internet Explorer is set to high, the running of scripts is affected and the GUI becomes grayed out. To make the GUI display normally, you need to set the security level of the Internet Explorer to Medium or a lower level. In the Windows 2003 OS, the function of Internet Explorer enhanced security settings is installed by default. This function results causes the security level to remain high. Therefore, you need to cancel the function as follows:
a. Choose Start > Control Panel. The Control Panel dialog box is displayed.
b. Double-click the Add or Remove Programs icon. The Add or Remove Programs dialog box is displayed.
c. Click the Add/Remove Windows Components icon. The Windows Components Wizard.
d. Clear the selection of the check box to the left of Internet Explorer Enhanced Security Configuration.
e. Click Next.
f. Click Finish.
g. Double-click the Internet Explorer icon on the desktop to open the Internet Explorer.
h. Choose Tool > Internet Options.
i. In the Internet Options dialog box, select Security. Then, move the slider to set the security level of Internet Explorer to Medium or a lower level.
j. Click Apply.
k. Click OK.
3. Check whether Internet Explorer is configured with the proxy server. If Internet Explorer is configured with the proxy server, cancel the proxy server or disable the connection to the U2000 server through the proxy server.
4. Check the installation directory of the U2000 client. The directory name contains only the letters, numbers, and underscores (_) and cannot contain the space or bracket.
The problem was because of default internet explorer settings which is normally high and it was not allowing U2000 to use the required Java and other feature of explorer.
So to deal with this problem we had to decrease the internet explorer settings level.
Whenever such problem of explorer or java happens, you can use your laptop as the client to log onto the server, then check the function of the client.
Browser security setting may be reduced for commercial server.