No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

Report Execution failure,Error Code 38754 when create E1 service

Publication Date:  2012-07-25 Views:  39 Downloads:  0
Issue Description
When create the cross-connection between 5-PQ1-63 to 14-N2SLO1-8-VC4:1:6,the error "Execution failure(failed carried out by board,Error Code: 38754 " is reported.

NE Version:OSN3500 5.21.16.13

NMS Version:T2000V200R007C03SPC010

Alarm Information
Error Code:38754


Handling Process
1,check the time slot of 5-PQ1-63 and 14-N2SLO1-8-VC4:1:6,the time slots are not occupied by other service.
2,we found a <
Precaution bulletin on the bug of SNCP ring with LMSP chain networking for the NG-SDH products-20070323-A
> through searching on the Precautions and Bulletins of OSN3500.
3.check the configuration follow the Precaution
3.1
The lower order broadcast optimization is disabled of this OSN3500 :

#9-107:szhw [Chongon 3500 A ][][2011-08-23 11:37:11-05:00]>
:cfg-get-1j1lmsp-lxcoptmz
1+1LMSP-LOW-XC-OPTIMIZE
FLAG STATE
disable active
Total records :1

#9-107:szhw [Chongon 3500 A ][][2011-08-23 11:37:45-05:00]>
3.2 check the service,we are not do not configure SNCP ring with 1+1 LMSP chain networking mode.
So it is not the same Scenario as in the Precaution.
4,Collect NE information include black box using SmartKit NSE2700
5,Collect the Operation Log from T2000
6,Create a ticket and send the data to R&D for analyzing

7,Checked logs from the host, R&D found that the cross matrix be issued from the host to the cross-connect board is incorrect, result in verification is not passed, and show error message 38754.
6334 2011-8-18 17:30:38 0x1 LEVEL: 3, FILE: mo_Ne.cpp, LINE: 1373, ERRNO: 0x7004, Info: PCReturnFail
6350 2011-8-18 17:34:15 0x1 LEVEL: 3, FILE: mo_Ne.cpp, LINE: 1373, ERRNO: 0x7004, Info: PCReturnFail
6372 2011-8-19 21:28:50 0x1 LEVEL: 3, FILE: mo_Slot.cpp, LINE: 5774, ERRNO: 0xffff, Info: SendType:1bd:9
6373 2011-8-19 21:37:35 0x1 LEVEL: 3, FILE: mo_Ne.cpp, LINE: 1373, ERRNO: 0x7004, Info: PCReturnFail
6381 2011-8-19 21:40:37 0x1 LEVEL: 3, FILE: mo_Ne.cpp, LINE: 1373, ERRNO: 0x7004, Info: PCReturnFail
6398 2011-8-19 21:54:24 0x1 LEVEL: 3, FILE: mo_Ne.cpp, LINE: 1373, ERRNO: 0x7004, Info: PCReturnFail

8,The solution is to erase database, reset the control board, and download configuration to the equipment with non-interruption mode from T2000. (Download operation will affect Ethernet service)
9,After erasing database,the service can be configured normally. see attached for scripts of erasing database.

Root Cause
1,the port is occupied by other service
2,NMS problem
3,NE software problem


Suggestions
Knowing a way to slove the Error Code:38754

END