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After usage the MSUITE backup, the U2000 backup fails

Publication Date:  2012-07-25 Views:  9 Downloads:  0
Issue Description
The system is Solaris HA U2000V1R3SPC102.
During the maintenance we have done Backup by MSUITE Text Mode, the backup finish succesfully.
But next day customer check that the Scheduled backup from U2000 application fails.

Alarm Information
We check the error during the BACKUP from U2000 application "Error description" = "Failed to copy the file".
But the MSUITE backup can be done with no errors.


Handling Process
So we handle this problem by changing the rights back to original for the whole main structure:
root@secondary # chmod -r 755 /opt/hwengr
root@secondary # ls -l /opt/hwengr/engineering/conf/datamodeldb
total 2374
-rwxr-xr-x 1 root root 146796 sep 21 20:49 datamodel.backup
-rwxr-xr-x 1 root root 1048576 sep 21 20:49 datamodel.data
-rwxr-xr-x 1 root root 61 sep 21 20:49 datamodel.log
-rwxr-xr-x 1 root root 421 sep 21 20:49 datamodel.properties
-rwxr-xr-x 1 root root 1000 sep 21 20:49 datamodel.script
root@secondary #
After this change the backup by application U2000 finish correctly and also the schedule backup now works fine.


Root Cause
We checked the files related to backup and find that the files in directory "/opt/hwengr/engineering/conf/datamodeldb"changed the rights:

root@secondary # ls -l /opt/hwengr/engineering/conf/datamodeldb
total 2374
-rw-r----- 1 root root 146796 sep 21 20:49 datamodel.backup
-rw-r----- 1 root root 1048576 sep 21 20:49 datamodel.data
-rw-r----- 1 root root 61 sep 21 20:49 datamodel.log
-rw-r----- 1 root root 421 sep 21 20:49 datamodel.properties
-rw-r----- 1 root root 1000 sep 21 20:49 datamodel.script


Suggestions
After usage of Msuite backup mechanism check the rights of files inside directory /opt/hwengr/engineering/conf/datamodeldb, if the rights changed the backup from U2000 will fail.
So restore the rights back to original to repair the function of U2000 backup.
No further final solution now.



END