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U2000 server cannot dispaly IFU port interface performance

Publication Date:  2012-07-25 Views:  110 Downloads:  0
Issue Description
Dear all,
We have a following problem: When I choose U2000 > PERFORMANCE MONITORING MANAGEMENT > INTERFACE > PTN > IF Port > VIEW HISTORY DATA option, U2000 displays next message: NO AVAILABLE DATA.

This phenomen was happening on RTN version RTN 910/ RTN 950 V100R002C02SPC100.
The U2000 is version: V100R002C01SPC004


Alarm Information
NULL

Handling Process
This problem was solved on following way.
1.Go to RTN device whose performance cannot be displayed,in the toplology
2.Go to IFU2 device whose performance cannot be displayed.
3. Click on this IFU2 board > CONFIGURATION > HYBRID/AM Configuration > click on QUERY

THESE OPARETIONS WILL SOLVE THE PROBLEM!

Root Cause
After checking parameters of monitoring management we concluded that everything is OK (template and stenabled status were same as other devices). 24h and 15 min performances are OK. Counters of history performance ain current performance are counting very well. So we concluded that RTNs are OK.

We delete and create again missing pefrormance instance, it  does not help.

So we dicided to query IFU2 board with missing parametrers and check tomorrow. It was ok. Tomorrow (after 24 h) everything was OK. We could see correct performances.


Suggestions
Sometimes U200 dispalys different data about modulation type and capacity, so during the previous action please check:
1. Click on this IFU2 board > CONFIGURATION > HYBRID/AM Configuration > click on QUERY
CHECK is modulation scheme ana capacity dispalyed in query as same as modulation scheme dispayed in CONFIGURATION > LINK CONFIGURATION tab.
IT MUST BE SAME!

END