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PPP services was not working on one specific card

Publication Date:  2012-07-27 Views:  93 Downloads:  0
Issue Description
Version:Version 5.30 ME60 V100R005C02B01B

Customer was not able to through the services for the new supplied eth_10xGE_card.


Alarm Information
Not able to connect the PPPOE services to one perticular card.

Handling Process
After checking all the confgiuration (which was correct for the PPPOE services) it was clear that some confusion/fault is related to the card.
After checking the dis device it was found that the card which is not working is the MSU cars which is NNI card and not supports PPP services.
That why customer is not able to through the services on this NNI card.
==================================================
  ===============display device===============
==================================================
Quidway MultiserviceEngine 60-8's Device status:
Slot #    Type    Online    Register      Status      Primary  
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
2         BSU     Present   Registered    Normal      NA       
3         MSU     Present   Registered    Normal      NA       
Root Cause
After checking all the confgiuration (which was correct for the PPPOE services) it was clear that some confusion/fault is related to the card.
After checking the dis device it was found that the card which is not working is the MSU cars which is NNI card and not supports PPP services.
That why customer is not able to through the services on this NNI card.
==================================================
  ===============display device===============
==================================================
Quidway MultiserviceEngine 60-8's Device status:
Slot #    Type    Online    Register      Status      Primary  
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
2         BSU     Present   Registered    Normal      NA       
3         MSU     Present   Registered    Normal      NA       
Suggestions
BSU board is used for user access as well as as NNI, while MSUis only used as NNI card.

END