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CX600 boards ubnormality investgation using Hidden Mode & Diag Mode

Publication Date:  2012-07-27 Views:  73 Downloads:  0
Issue Description
Right after installation and software/Hardware Commissioning before the Cutover in the CX600-X2 project every board were working fine and registered success until we suddenly found that one of the boards all Ports are stopped working but ports were up so how to diagonose the board problem with RND Support.


Alarm Information
None.

Handling Process
enter into diagnosis mode:
[NE5000E]_d
Now you enter NE5000 diagnose command view .
[NE5000E-diag-ne5000]
enter into hidden mode:
[NE5000E]_h
Now you enter a hidden command view for developer's testing, some commands may
affect operation by wrong use, please carefully use it with HUAWEI engineer's
direction.
[NE5000E-hidecmd]

[Quidway-hidecmd]display stdout-buffer
[Quidway-hidecmd]display stdout-buffer slot //slotid is the main board which has this problem
[Quidway-hidecmd]display t-switch
[Quidway-hidecmd]display t-switch 1 history
[Quidway-hidecmd]display t-switch 2 history
[Quidway-hidecmd]display t-switch 3 history
[Quidway-hidecmd]display t-switch 1 history slot // slotid is the main board which has this problem
[Quidway-hidecmd]display t-switch 2 history slot // slotid is the main board which has this problem
[Quidway-hidecmd]display t-switch 3 history slot // slotid is the main board which has this problem



Root Cause
Need to collect all information about this board regarding the next commands on Diag & hidden mode then send it to RND for investigation about this board.


Suggestions
It is suggested to immediately follow the problem so that take action to change the board with spare part before Cutover action.


END