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How to Retrieve the Password of the Admin Account in the S5000 Storage System?

Publication Date:  2012-07-18 Views:  118 Downloads:  0
Issue Description
When using an S5000 storage device, a customer changes the initial password of the admin account of the controller and then forgets the password.
Alarm Information
None
Handling Process
Step 1 Connect the management PC to the serial port of the primary controller of the S5000 by using the serial cable. Step 2 Log in to the S5000 on the PC by using HyperTerminal and setting the baud rate to 115200. Step 3 Log in to the S5000 as super administrator with the user name OceanStorS5100 and password i6@e5y*n (do not disclose the account and password to non-Huawei Symantec employees). Step 4 Enter the debug mode and run the passwd admin command to initialize the password. Step 5 Turn to the admin mode and run the chgpasswd -u admin command to change the password. The initial password is the one obtained in previous step. Step 6 Exit the system and log in to it again as user admin to check whether the password is successfully updated.
Root Cause
The password of the admin account is forgotten by mistake.
Suggestions
1. The management PC must be connected to the primary controller of the S5000. 2. Do not disclose the account and password to non-Huawei Symantec employees. 3. If the information on two controllers of the S5000 is not synchronized in time, you can change the information on the two controllers with the method mentioned above.

END