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Why an Alarm is Generated Once a Month on the S5100 Battery?

Publication Date:  2012-07-20 Views:  57 Downloads:  0
Issue Description
On a deployment site, engineers find the battery fault from S5100 product logs. An alarm of insufficient power is generated once a month. The alarm disappears a few minutes later.
Alarm Information
None
Handling Process
None
Root Cause
As the battery performs self-check once a month, the battery automatically charges and discharges. This phenomenon is normal.
Suggestions
This phenomenon is normal, but the information is recorded in the fault logs, which may mislead customers. Engineers are responsible for explaining these phenomena to customers.

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