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The DSM can open offline file by ordinary account, but can’t open by AD domain account.

Publication Date:  2012-09-10 Views:  96 Downloads:  0
Issue Description
1 produce security documents
2 apply the permission of open the offline documents, ordinary account and AD domain account.
3 pass account certification online on client, then open the security document.
4 disconnect the network cable, open the offline files in offline circumstances.
5 can open offline file by ordinary account, but can’t open by AD domain account.
6 View client interface through the AD domain account
Find select the present domain account on DSM client
7 Unselect the present domain account, the problem will be resolved.
Alarm Information
None
Handling Process
Undo present domain account options 
Root Cause
1 There are two work mode to open offline files by AD domain account, one is manual, the other is automatism.
2 If the present domain account is selected, don’t selected automatism.
3 Open offline files by AD domain account can only use manual way, so can’t be set in automatism.
Suggestions
None

END