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The gatekeeper inside H323 gateway can’t be ONLINE

Publication Date:  2012-09-21 Views:  61 Downloads:  0
Issue Description
When debugging VCON H323MCU, Gateway and terminal device, the gatekeeper inside gateway can’t be online.
Alarm Information
None
Handling Process
Examined the settings as the manual, we found the gatekeeper’s IP was not as the same as the Gateway’s IP. We can ping to the MCU and Gateway but failed to Gatekeeper. After setting the same IP of Gateway and Gatekeeper, the Gatekeeper can be online.
Root Cause
The gatekeepers IP should be set as the same as the H323 gateway or MCU.
Suggestions
None

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