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Operation of data conference terminal is abnormal on certain computer, the data conference “Hard to call in”

Publication Date:  2012-09-22 Views:  41 Downloads:  0
Issue Description
Certain computers on Data conference terminal operation platform have indescribable problem. Can’t call into conference, and other terminal operation platforms don’t have this problem.
Alarm Information
None
Handling Process
1. Before install NetMeeting2.1, we should uninstall former NetMeeting version through control panel, If the former version is not uninstalled, there still may have some indescribable problem. Reinstall Windows and uninstall NetMeeting and install NetMeeting 2.1 can solve this problem.
2. We suggest install Windows with custom install, and then remove the NetMeeting option on communication mode. Don’t let Windows auto install NetMeeting, and then install NetMeeting. Thus there should be no problem.
Root Cause
Our company’s NetMeeting version must be the version 2.1 that published with install disk. Any other version may cause some indescribable problem. NetMeeting version on some computer is not right or the former version is not uninstalled.
Suggestions
None

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