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Remote flow analysis content on the homepage can't display properly because the agent server configuration.

Publication Date:  2012-09-24 Views:  6 Downloads:  0
Issue Description
Use the remote web way to access sig device and check the current flow conditions of each area. After login the device, find remote flow analysis content on the homepage can't display properly because the agent server configuration. And now it configures many areas, but zone selecting menu is empty.
Alarm Information
none
Handling Process
1. Contact to the user, and the user said the device operated normally current and using the local web landing sig showed normally, so can undertake the flow analysis statistics.
2. Check other device information, and they can display properly.
3. Check the machine computer network connection condition inside and outside the company, configure the agent server and disconnect network. Then access the internet using 3G Internet card and use web to log in to sig device.  The device information is normal after inspection finally.
Root Cause
1. The sig service web function fault.

2. Network problems.
Suggestions
When using the web way access the sig device for remote maintenance, if find flow analysis can't display, check your network connection condition whether configured the agent server. If configured with agent, shows that there could be problems.

END