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The settlement of the platform failed to assign MDU

Publication Date:  2012-10-08 Views:  48 Downloads:  0
Issue Description
The camera is on line but when we view the image, pop-up window says “platform failed to assign mdu”.
Version info: NVS V100R002C02
Alarm Information
1, pop-up window says “platform failed to assign mdu”
2,OMC side has the alarm:
       NVS-MDU can''t connect to nvs_scc, nvs_scc ip=192.168.1.8, port=8380.
       NVS-MRU-Recording can''t connect to nvs_scc, nvs_scc ip=192.168.1.8, port=8380.
       NVS-MRU-Streaming can''t connect to nvs_scc, nvs_scc ip=192.168.1.8, port=8380.
Handling Process
1,Ping from MU server to SCC server, the connection and delay are OK
2,Check the process on MU server and find the following information, so the MU process is started up normally:
IVS:~ # ps -ef | grep mru
root      9555    27  0 06:51 ?        00:00:00 [xfs_mru_cache]
root     10984     1  0 06:52 ?        00:00:00 ./nvs_mru_record
root     10986 10984  0 06:52 ?        00:00:02 ./nvs_mru_record
root     10989     1  0 06:52 ?        00:00:00 ./nvs_mru_stream
root     11034 10989  0 06:52 ?        00:00:00 ./nvs_mru_stream
root     25857 25802  0 17:14 pts/2    00:00:00 grep mru

IVS:~ # ps -ef | grep mdu
root     10981     1  0 06:52 ?        00:00:00 ./nvs_mdu
root     10983 10981  0 06:52 ?        00:00:01 ./nvs_mdu
root     25932 25802  0 17:15 pts/2    00:00:00 grep mdu
3,The connection between MU and SCC need two factor, firstly, the MU side must configure SCC’s IP address, we check it and it is OK; then, the server ID information on MU side must be consistent with that of SMC Portal, we check it and find the server ID is set as the default, not consistent with ID on MU side, so this is the reason. We correct the server ID on SMC Portal and the problem is resolved.
Root Cause
The communication abnormity between SCC and MU may be the problem:
1,The network is impassable between SCC and MU
2,MU process was not started up
3,The connection between SCC and MU is abnormal
Suggestions
None

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