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Use IE browser, landing DSM management interface can’t be open, or hints page does not exist.

Publication Date:  2012-10-11 Views:  38 Downloads:  0
Issue Description
1. Use IE browser, landing DSM management interface can’t be open, or hints page does not exist.
2. Enter the DSM server, manual startup services, indicating that the "service failed to start, or unable to start."
Alarm Information
None.
Handling Process
The first treatment method:
Unloading finished, request start up operation system, reinstall the deployment of DSM version.
The second treatment method:
Find javaservice.exe file lost, from other DSM server copy the file has the same name to the local.
Root Cause
The first reason to JavaService.exe file lost:
1. install DSMServer program, carries on the discharge, prompt "to restart the server".
2. Don't restart the server operating system, install again.
3. Server operates operating system to restart.
4. Restart operating system will delete the files haven’t been deleted in the last unloading installation program, JavaService is a not deleted file. Restart operating system just delete the file, then DSMService fails to start.
The second reason to JavaService.exe file lost:
DSM server powered off, for the operating system own reasons to be deleted, the chance is minimum.
Suggestions
When uninstall DSM, must operate strictly in accordance with the manual and software tips.

END