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TSM software distribution failed processing

Publication Date:  2012-10-17 Views:  57 Downloads:  0
Issue Description
In the process of using TSM software distribution function, the user configured software distribution strategy, meet the following questions:
1, after the policy is applied to terminal, it will prompt the network connection abnormal or don’t have permission to download when the terminal download software;
2, in TSM software distribution configuration page, when uploaded the software which needs to be distributed, prompts uploaded successfully, but in TSM software distribution page cannot display upload files, in the software storage directory also can’t find the upload files;
3, distribute a software, the client prompts download failed.
Alarm Information
None.
Handling Process
1, To the first question, hint when installing client, first check network, in the client access to FTP server normally, namely the corresponding port is opened, the client opens the FTP server to download directory, through test find that it can't copy the file to the local, namely the FTP server doesn’t open read permissions to access customers, after opened the FTP read permissions,, the client can download the relevant documents.
2, on TSM page can't display the uploaded successfully files, in the TSM security directory find the folder which is saved after the file uploaded (general default in D:\ftproot\secospace\fileDistribution directory), the user's file on the FTP server is: FTP directory, search the uploaded file name, found in another call FTP#…^* has the file, namely the user creates FTP storage file directory error, it is recommended that the user take out the Chinese name of the "FTP directory" folder’s "catalogue", upload files again, can find this file in the TSM page and the directory, the root reason is the user settings the FTP server directory to Chinese name.
3, The user failed to download the distributed software, checking the network normal, check the name of the software includes Chinese name, modify the name of the software to letters, the client can download.
4, The reason to two folders of the client store the same file is: when customer configures software distribution parameters, enabled the subnet rapidly download, this function used p2p technology, will create another folder “p2pdownload” in the client, in order to improve the client software download speed and reduce the pressure of the FTP server.
Root Cause
1, may the client access to the FTP server anomaly or FTP permission hasn’t been opened.
2, The directory the server saves is wrong or TSM management page abnormal, and it is also possible that other security settings cleared it.
3, network is not stable or download file name wrong.
4, other reasons
Suggestions
Understand the software distribution process, debugging the link one by noe to gradually solve the problem.

END