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RH5485 optical channel diagnosis board DASD alarm handle

Publication Date:  2012-10-19 Views:  93 Downloads:  0
Issue Description
Hardware: Tecal RH5548 server, 2 hard disks
Optical channel diagnosis board is like in figure 1 and figure 2. Label in red frame is DASD alarm. DASD alarm light is used for indicating hard disk driver problem.
Figure 1 optical channel diagnosis panel

Figure 2 optical channel diagnosis panel schematic drawing

Problem symptom: optical channel diagnosis board DASD alarm, system error indicator alarm, checkpoint code display is 00, hard disks on slot 6, 7 cannot be recognized, hard disks on slot 0, 1 cannot be recognized, hard disks on slot 1, 2 can be recognized. There is alarm information like below in IMM log:
1. I --  -- 9/23/2011:8:45:19 -- Remote Login Successful. Login ID: USERID from Web at IP address 10.142.67.1992. I --  -- 9/22/2011:13:55:40 -- Rebuild completed for Array in system 'Host'3. I --  -- 9/22/2011:13:55:40 -- Critical Array 'Host' has deasserted4. I --  -- 9/22/2011:12:36:22 -- Rebuild in progress for Array in system 'Host'5. E --  -- 9/22/2011:12:36:22 -- Array in system 'Host' is in critical condition6. I --  -- 9/22/2011:12:33:54 -- Rebuild completed for Array in system 'Host'7. I --  -- 9/22/2011:12:33:54 -- Critical Array 'Host' has deasserted8. I --  -- 9/22/2011:12:33:43 -- 'Host Power' has been turned on9. I --  -- 9/22/2011:12:33:31 -- 'Host Power' has been turned off10. I --  -- 9/22/2011:12:17:33 -- Redundancy 'Power Group 1' has been restored11. I --  -- 9/22/2011:12:17:27 -- 'Power Supply 1' has returned to a Normal Input State12. I --  -- 9/22/2011:12:8:51 -- Rebuild in progress for Array in system 'Host'13. E --  -- 9/22/2011:12:8:51 -- Array in system 'Host' is in critical condition

Alarm Information
None
Handling Process
DASA alarm means hard disk driver fault, involved component is hard disk, hard disk backplane, SAS cable, RAID card. Hardware fault and poor contact may cause this alarm.
DASD alarm in this case and array excerption is caused by hard disk subsystem poor contact.
When there is DASD alarm, check if hard disk is normal, then reinstall hard disk subsystem. Hard disk subsystem is like in figure 3, red cable in figure is SAS cable, connect hard disk backplane and RAID card.
Figure 3 RAID card and storage subsystem

Root Cause
Optical channel diagnosis board DASD alarm light brighten, it means hard disk driver is faulty or removed, if checkpoint code indicator flash alternately Cx:00, there is bus problem that cannot be repaired. Check IMM log, there is problem in array, RAID is keeping reconstructing.
Based on situation, the problem is on server array, below operation is needed:
1. Reinstall these components:
Faulty hard disk driver
SAS hard disk driver backplane
SAS signal cable
Array card
I/O board component
Reboot server after all components is installed.
1. If the fault remains after above steps, then delete old RAID and configure new RAID.

Suggestions
None

END