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eSpace UC V100R002 for instant voice conference IP phone 7800 can not use

Publication Date:  2012-10-22 Views:  88 Downloads:  0
Issue Description
version information:
eSpace UC V100R002C01SPC100

network diagram:
just have one server for UC server, one U1910, some IP phone 7810, all of these devices registered in one switch.

Fault Description:
we use eSpace UC V100R002C01SPC100 for POC, try to use one IP phone 7810 to start an instant voice conference. But afer  follow the product document's description, still can not start the instant voice conference.
Alarm Information
None.
Handling Process
1. has checked all the configurations were right follow the document description. all of them were the same.
2. check the IP phone 7810's configuration, find that we have only add the account. Actually, we still need to configure some other things.
    Make sure the DTMF Type:  AUTO+SIP INFO.
                        how to INFO DTMF: DTMF-Relay.



after this setting, then could make an instant voice conference.
Root Cause
Follow the product documents to check the belowing options:

1. Check the unified Gateway communicate with BMU fine.
2. IP phone connect to the Unified Gateway successfully.
3. the UC account involved in the verification has the permission to hold voice conferences.
4. the conference script has been executed successfully.
5. check the IP phone setting. has add the account.

Suggestions
None.

END