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How to deal with the problem that SIG system adds user-defined rule failure.

Publication Date:  2012-10-27 Views:  53 Downloads:  0
Issue Description
Login SIG system Web management page, expand "knowledge base management > rule management > rules classification" in the navigation tree. Fail to add user-defined rules.
Alarm Information
none
Handling Process
• Step 1: after login SIG system Web management page, the network between Web server and SIG DB server is become failure.
If SIG system Web service and SIG DB are installed on the same server, please directly go to step 2.
1. Use PuTTY to login SIG system Web server in the SSH way.
2. Execute command ping IP - address, check whether can ping pass SIG DB server. And the IP – address is SIG DB IP address.
§ If can ping pass, please continue to step 2.
§ if can not ping pass, explaining the network connection between two Servers become failure, please exclude network fault.
3. Check whether the fault is solved, if not, please continue to step 2.

•Step 2: MySQL operation exception.
1. Use PuTTY tool to login SIG DB server in the SSH way.
2. Execute command ps - ef | grep - I mysql, check whether the mysql process are running normally.
Check whether there are two processes "mysqld_safe", "mysqld" in operation in the server.
§ if there is, then explaining MySQL operate normally, please continue to step 3.
§ if no, explaining MySQL is not started or run unconventionally, please execute command /etc/init. D/MySQL restart, restart MySQL process.
3. check whether the fault is solved, if not, please continue to step 3.

•Step 3: Tomcat operation exception.
1. Use root user to login SIG system Web server.
2. Execute command CD/usr/local/SIG/tomcat/bin/, enter /usr/local/SIG/tomcat/bin "directory, restart tomcat process.
3. Add user-defined rules again, and check whether the fault is solved.

Root Cause
The possible reasons caused the fault are as follows:
• reason 1: after login SIG system Web management page, the network between Web server and SIG DB server is become failure.
• reason 2: MySQL operation exception.
• reason 3: Tomcat operation exception.
Suggestions
none

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