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Internet behavior management URL filtering rules not become effective

Publication Date:  2012-11-01 Views:  85 Downloads:  0
Issue Description
A equipment configured the URL filtering, banned access qq website, but configured URL filtering rules will not become effective.
Configuration is as follows:
url-filter enable
url-filter notification Sorry,You are not authorized to access the URL!
url-filter default-action permit
url-filter blacklist keyword
url-filter whitelist keyword
url-filter whitelist keyword
dns resolve
dns server 202.x.x.6
security server domain
url-filter query-fail action permit
url-filter category UC:user
url keyword
time-range time1 8:00 to 18:00 daily
time-range time5 20:00 to 00:00 daily

url-filter policy urlpolicy1
  blacklist enable
  whitelist enable
   category user-defined enable
   category pre-defined enable
   category pre-defined id 18 action deny
   category user-defined name UC:user action deny
url-filter policy urlpolicy5
   category all action permit

policy interzone trust untrust outbound
      policy 1
       action permit
       policy source range
       policy time-range time1
       policy url-filter urlpolicy1
policy 5
       action permit
       policy source any
       policy time-range time5
       policy url-filter urlpolicy5
Alarm Information
Handling Process
Through inspecting the configuration found in white list found a rule is same as a rule of blacklist, according to the URL filtering processing order, first matching exempted IP, secondly matching white list, the third match blacklist, the fourth match custom rules, and matching predefined rules at last, so it will release after the first match white list, no longer continue to match. Delete the rule of white list, can solve the problem.
Root Cause
The possible reasons that configure URL filtering rules do not effective are as follows:
(1) didn’t load URL license or license has expired;
(2) the URL filtering rules configured error;
(3) URL filtering rules conflict;
(4) the configured URL filtering rules hasn’t been submitted