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Restart the server after installed SIG V1OOROO5CO3SPC2OO version, can’t login WEB interface

Publication Date:  2012-11-19 Views:  25 Downloads:  0
Issue Description
 After installed the SIG V100R005C03SPC200 version, according to the tips, restart the server. After the server restarted, the WEB server can’t start normally, SIG WEB interface prompts error information and can’t display normally. The error information is as the below picture:



Alarm Information
None.
Handling Process
Accord to the above testing and analysis, we got the following conclusions:
Restart server after installed the SIG V100R005C03SPC200 version, if the WEB server started before network adapter, it may cause WEB server starts failure.
Can execute the following operations to solve the problem:
Login WEB server, execute:
rm /etc/init.d/rc3.d/S01sig_local
rm /etc/init.d/rc5.d/S01sig_local
Root Cause
Check the WEB log, WEB service started before the network adapter, the network connected failure, but WEB server needs to read important configuration information from database to start, the database failed to connect led to information initialization failed, then caused the WEB server starts abnormally.
After restarted tomcat manually, WEB started normally, because at this time the network adapter has started, the database initialized normally.
Need to change the process of the starting, if connects database failed when starting, can try to reconnect all along.
Suggestions
None.

END