No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

When Login MSuite, it hints "connecting background failed, please check whether the input IP and port are correct"

Publication Date:  2012-11-26 Views:  35 Downloads:  0
Issue Description
When Login MSuite, it hints "connecting background failed, please check whether the input IP and port are correct".
Alarm Information
None.
Handling Process
If hasn’t started MSuite process, operating “C:\HWENGR\engineering\startserver.bat”, start MSuite process.
Lookup java, msserver, msdaemon or javaw process in task manager.
 If has already started MSuite process, suggests to restart the process.
1. Stop MSuite process, operate “C:\HWENGR\engineering\stopserver.bat”.
2. Start MSuite process, operate “C:\HWENGR\engineering\startserver.bat”.
Root Cause
After determined the IP address and port number are correct, the possible causes is the MSuite process hasn’t started.
Suggestions
None.

END