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VSM network management software failed to update official license

Publication Date:  2012-12-06 Views:  90 Downloads:  0
Issue Description
VSM network management software failed to update official license.
Alarm Information
None.
Handling Process
Step 1: make sure the updated License hasn’t overdue.
Step 2: check whether the network management version in License is consistent with the version which is going to install, if not, please apply for License again.
Step 3: make sure the user account used to login client has the updating authority of License. Use admin user login as far as possible.
Step 4: make sure there is only one official License file under License directory in server.
Root Cause
1. The updated License is the temporary License and has overdue.
2. License applied error and it is not match with version.
3. The user account used to login client hasn’t he authority to update License.
4. In the License directory of server, the temporary and official License files exist at the same time.
Suggestions
None.

END